1. How do I order from your online jewelry store? Answer: It's very simple. Select the product you want and add it to the shopping cart. Then enter your shipping and payment information and complete the order.

  2. Do you accept returns or exchanges? Answer: Yes, we accept returns and exchanges within 14 days of receiving the order, provided the product is unused and in its original packaging. Please read our Returns and Exchanges Policy for more information.

  3. Do you offer a warranty on your products?Answer: Yes, we offer a lifetime warranty on the jewel. If the product is defective or does not meet the specified specifications within this period, please contact us for a solution.

  4. How long does delivery take? Answer: Shipping time varies depending on delivery address and product type. We aim to process and ship all orders within 1-3 business days of receipt of the order. Estimated delivery time is 2-5 days. As soon as the package has been sent, you will receive a shipping confirmation from us by email. You will also find one or more shipping numbers that you can use to track the current status of your package. You will also find the estimated delivery time of the package there. If the parcel carrier does not find you at home, you can use the shipment tracking to see whether the parcel was left with a neighbor or in a branch, for example.

  5. Do you accept international orders? Answer: Yes, we accept international orders. However, please note that delivery times and shipping costs may vary depending on the country. Please read our shipping information for more information.

  6. How can I check the status of my order? Answer: Once your order has shipped, you will receive a confirmation email with a tracking link. You can also check your order status under the Shipment Tracking menu item on our website.

  7. Which payment methods do you accept? Answer: We accept Visa, Mastercard, American Express, PayPal, Google Pay, Apple Pay and Klarna.

  8. Can I order personalized jewelry? Answer: Yes, we offer a wide range of personalized jewelry. Please view our customizable products or contact us for more information.

  9. Do you have a retail store or showroom? Answer: No, we are a purely online jewelry store and do not have a physical store or showroom.

  10. I would like to cancel - how do I proceed? Answer: If the package has already been shipped, please allow us 2-3 weeks to receive a full refund as we need to send the product back to our warehouse and then process the refund. We will not cover any costs incurred as a result of the return.

    If the product shows obvious signs of wear, it cannot be exchanged.

    If you would like to withdraw from the purchase, please contact us by email: support@loverry.de

  11. Do you have any further questions or concerns? Answer: Please do not hesitate to contact us at any time by email (support@loverry.de) or telephone (0157/52484373). Our customer support team is happy to help you.

We ask for your understanding.